Whatsapp Bot using Twillio

Problem:

• Our customers needed payment links to make sales.
• Sometimes the customer did not have access to the application to create the links and called support.

Solution:

• Provide a way for support to generate the payment link.

For this I developed a whatsapp bot using the Twillio SDK . The bot was developed in NODE and initially hosted it on CodeSandbox. Basically, the bot has a route to talk to support and manage the state of the conversation. When the support chose the establishment and the value of the payment link, the bot hit the link creation api and sent it by message.