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System P - Ticket Management - Bugs

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Abílio Azevedo
Abílio Azevedo

In the fast-paced world of Agile software development, effectively prioritizing the product backlog is crucial for Scrum teams to deliver maximum value. One framework that has proven useful is the "System P" method.

System P stands for "Priority". It outlines a simple yet powerful way for Scrum teams to evaluate and rank product backlog items based on five key priority levels:

P0 - Critical: These are the most urgent and critical issues that require immediate attention. They could be major bugs, system failures, or other problems that completely block functionality and must be addressed right away. P1 - High: P1 tasks are high-priority items that need prompt attention. They are significant issues that can significantly impact the project or user experience, but don't completely break the system. P2 - Medium: P2 items are important tasks that are not as time-sensitive as P0 or P1. They cover improvements, enhancements, and issues with moderate impact that should be addressed, but can be scheduled more flexibly. P3 - Low: P3 tasks are lower priority items that are nice-to-have features or minor improvements. They add value but don't need to be tackled immediately. P4 - Informational: P4 items are for informational purposes only and do not require active development. These could be future ideas, long-term enhancements, or other low-impact suggestions that are kept in the backlog for reference.

By evaluating each backlog item across these five priority levels, the Scrum team can establish a clear priority order. This allows them to consistently focus on the work that provides the greatest value, reduces the most risk, and fits best within their delivery capacity.

The beauty of System P is its simplicity. It provides a structured framework without being overly complicated. Scrum teams can quickly and objectively assess their backlog, make informed decisions, and optimize their limited resources. Implementing System P is a great way for Agile teams to sharpen their prioritization skills and deliver more value, faster.


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Experienced Software Engineer with degree in Electrical Engineering with over 10 years of hands-on expertise in building robust and scalable mobile, web and backend applications across various projects mainly in the fintech sector. Mobile (React Native), Web (React and Next.JS) and Backend (Node.JS, PHP and DJANGO). My goal is to create products that add value to people. - © 2024, Abílio Azevedo